What is ShopNEasy Returns Policy?
All our products sold in good condition are non-exchangeable and non-refundable.However, our return policy allows for item(s) return and we will arrange to replace or exchange the same item or any item with similar value. Kindly refer to below requirements for processing a return and replacement.
|Damaged||The product is damaged in delivery|
|Defective||The product does not function as described its manufacturer specication|
|Missing items/parts||Missing items/parts as indicated in the packaging|
Unless otherwise stated in the product description, the general requirements for returns are as follows:
Which products are not eligible for return?
We will not accept returns for any of the following products:
|Mobiles & Tablets
Computers & Laptops
|Electronic products with warranty activated or seal broken Apple's products (iPhone, iPad, iPod, iMac…)|
|Home Appliances||Electro-Refrigeration products|
|Fashion, Sports & Outdoors||Accessories, underwear, swimwear, swim caps and watches|
|Babies, Kids & Toy||Milk, baby food, food and beverage for moms & babies Baby underwear, baby swimwear|
|Music, Media& Game||CD, DVD, VCD, audio, video games, software or products of the same type Periodical books, magazines , newspapersand journals E-books, E-journals, E-coupons and coupons.|
|Health & Beauty||Cosmetics and Fragrances products
Personal pleasure products
|Other products||Free gifts
Food and Beverage
Flowers and products with a limited period of use
Products exchanged from Premium program or Store Credit
Can I return an item after 7 days upon receipt?
Item are not allow for return and replace or exchange after 7 days upon receipt, the item only entitle for serviced.
We suggest you contact and send the item directly to its warranty center for prompt assistance. All the contact information of warranty center is on your product's warranty card.